How can we help you?
Whether you need technical assistance, onboarding help, or equipment integration, our dedicated support team is available 24/7.
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Log a detailed issue in our portal for engineering review.
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Find exactly what you need in our knowledge base.
Software Setup & Onboarding
Get help with installing Kell BioTech, configuring your blood bank's initial settings, and creating user accounts.
Equipment Integration
Need help connecting your deep freezers, CBC analyzers, or barcode printers to the software? We've got you covered.
Training & Tutorials
Access our comprehensive library of video tutorials, user manuals, and step-by-step guides for your staff.
Technical Issues & Bugs
Encountered an error or a bug? Raise a priority ticket and our engineering team will resolve it immediately.
Healthcare never stops. Neither do we.
We understand that a blood bank is a critical life-saving facility. That is why our support architecture is designed for extreme reliability and instant response times.
- 99.99% Guaranteed Server Uptime
- < 30 Minute Critical Issue Response
- 24/7/365 Expert Technical Availability
- Free System Upgrades & Maintenance
Always Online
Because patients rely on your blood bank, you can rely on us.
Frequently Asked Questions
Does it support multiple branches or locations?
Yes, multi-branch blood banks can manage donor records, inventory, and reporting centrally while still tracking stock and operations separately per branch or location.
Is Kell Biotech available as cloud-based or on-premise?
Kell Biotech is offered as a secure cloud-based platform by default; on-premise deployment can be discussed for blood banks with specific infrastructure requirements — ask your sales contact during your demo.
Can the software manage individual blood components like PRBC, FFP, platelets, and cryoprecipitate?
Yes, component-wise tracking covers PRBCs, FFP, platelets, and cryoprecipitate from separation through storage, with automatic barcoding and expiry tracking for each component type.
Does Kell Biotech support daily eRaktKosh upload?
Yes — Kell Biotech keeps donor, stock, and donation data structured and export-ready, supporting your team's daily eRaktKosh reporting and upload workflow. See our eRaktKosh Upload Support page for the full daily workflow and checklist.
Is the initial setup free?
There's no separate platform setup fee — once you choose a plan, onboarding, data migration, and staff training are included as part of getting started. See the Pricing page for full plan-wise inclusions.
How do I get a quote for my blood bank?
Request an exact quote based on your monthly donations, number of users, modules needed, SMS/WhatsApp usage, and any hardware integration — book a free demo through our Request a Demo page and we'll size a plan to your actual setup, not a generic one-size-fits-all price.
We currently use paper registers — can you migrate our existing records?
Yes, migrating existing donor, inventory, and register data is part of onboarding, so you don't start from a blank system.
Is there a mobile app, and what plan is it included in?
Yes, the Android app is live now on the Google Play Store (search Kell Biotech), included from the Professional plan upward, letting staff check stock, alerts, and reports without being at a desktop.
How is our donor and patient data kept secure?
Data is protected with 256-bit encryption, role-based access control so staff only see what their role requires, continuous automated cloud backups, and a platform built to align with NABH documentation and audit-trail expectations.
How long does implementation take, and will it disrupt our daily operations?
Most blood banks are fully operational within one to two weeks. The process starts with a free demo and needs assessment, then we migrate your existing donor and inventory data, train your staff, and go live with 24x7 support — your team keeps working throughout, there's no extended downtime.
How do I contact Kell Biotech?
You can reach us at info@kellbiotech.com, through our Contact page, or read more about the company on our Company Profile page.
How much does it cost, and can I see a demo first?
Pricing depends on your blood bank's size and modules needed — see our Pricing page for plans, or book a free, no-obligation demo before you decide.
Does the software support ABHA (Ayushman Bharat Health Account) integration?
Yes, Kell Biotech is built to work with ABHA-linked health records as part of India's Ayushman Bharat Digital Mission (ABDM) ecosystem.
What hardware is supported?
Kell Biotech works with standard barcode scanners, label and barcode printers, biometric devices, and digital blood collection monitors. See our Blood Bank Hardware page for details.
What modules does the Blood Bank Management Software include?
Donor Management, Blood Collection & Component Separation, Inventory & Expiry Management, Crossmatch & Issue, Billing & Reports, and Dashboards & Analytics.
What are the key features of the software?
Donor registration, blood collection and component separation tracking, real-time inventory with expiry alerts, automated crossmatch safety checks, billing, and compliance reporting — all in one platform.
Who is Kell Biotech's Blood Bank Software for?
It is built for standalone licensed blood banks, hospital-attached blood centres, diagnostic labs running their own blood storage units, and voluntary donation camp organisers across India.
What is Kell Biotech?
Kell Biotech is an Indian healthcare technology company that builds Blood Bank Management Software, blood bank automation, and blood bank equipment for hospitals, blood banks, and diagnostic laboratories.
Is training provided after software installation?
Yes, we provide onboarding assistance, training sessions, and 24×7 support to ensure smooth implementation.
Does the software support donor management?
Yes, it manages donor registration, donor history, donation records, repeat donor tracking, and communication.
Can the software manage blood inventory and expiry alerts?
Yes, the system provides real-time inventory monitoring, low-stock alerts, and expiry notifications to reduce wastage and improve blood availability.
Does the software support barcode and label printing?
Yes, the software supports barcode and label printing for blood bags, samples, donor records, and inventory tracking.
Is your Blood Bank Software integrated with eRaktKosh?
Yes, KELL BIOTECH Blood Bank Software supports eRaktKosh integration, making blood stock reporting and management easier and more efficient.
What is Blood Bank Management Software?
Blood Bank Management Software is a digital solution that helps blood banks manage donor records, blood collection, testing, inventory, component separation, patient requests, and reporting from a single platform.