Refund Policy

1. No Refund Policy

Kell BioTech follows a strict No Refund Policy.

Once any payment is made for Software subscription, License purchase, Setup charges, Customization services, Technical support services, Annual maintenance services, Training services, or Hardware/equipment purchase, the amount paid shall be considered final and non-refundable under any circumstances.

2. Free Trial Availability

To help customers evaluate the software before purchase, Kell BioTech may provide Free Demo, Trial Access, Product Presentation, or Consultation Support.

Customers are advised to review all features, requirements, and compatibility during the trial or demo period before making any payment.

3. Service Activation

Once the software account, license, setup, customization, or support service has been activated or initiated, refund requests shall not be accepted under any conditions.

4. Customer Responsibility

Customers are responsible for reviewing software features before purchase, understanding service requirements, verifying system compatibility, and checking pricing details before payment.

Failure to use the software, partial usage, business closure, staff changes, operational issues, or lack of technical knowledge shall not qualify for refunds.

5. Cancellation Policy

Customers may choose to discontinue services or subscriptions at any time; however, no refund shall be provided for unused periods, no partial refund shall be issued, and previously paid charges remain completely non-refundable.

6. Third-Party Services

Payments made for third-party integrations, SMS services, WhatsApp services, hosting services, domain services, payment gateway charges, or external provider services are also strictly non-refundable.

7. Policy Modifications

Kell BioTech reserves the right to update or modify this Refund Policy at any time without prior notice.